Bridging the Gap: Leading Gen Z in the Modern Workplace

Bridging the Gap: Leading Gen Z in the Modern Workplace


In my role as a Career and Self-leadership Coach, I have the privilege of working with numerous clients, particularly middle managers, who are grappling with the unique challenges of leading Generation Z employees. And yet, according to a recent survey by Resume Builder (may 2023), three out of four managers find Gen Z more difficult to work with than other generations. The criticism from managers is that Gen Z lacks technical skills, effort, and motivation, among other skills.


Before we delve deeper into the challenges and strategies, let's first understand what Generation Z represents. Generation Z, often abbreviated as Gen Z, refers to the demographic cohort that follows the Millennials and is typically characterized as individuals born between 1997 and the early 2010s. They are the first generation to have grown up in a fully digital age, with smartphones, social media, and constant connectivity as integral parts of their lives. Gen Z is known for its tech-savviness, global outlook, and unique set of values and expectations, making them a distinct generation in the workplace.


The Challenge: Navigating the Gen Z Landscape


Managers often find themselves in a challenging position. Gen Z, with their digital fluency, creativity, and penchant for breaking norms, are not just another group of employees. They come with a distinct set of expectations, aspirations, and working styles. The challenge for leaders is to comprehend these differences, bridge the gap, and harness the full potential of this generation.


Among the challenges leaders are facing:

  • Digital Divide: Gen Z's fluency in all things digital can leave leaders struggling to keep pace. From the latest social media trends to advanced tech tools, leaders often find themselves playing catch-up.
  • Instant Gratification: Gen Z has grown up in a world of instant gratification, where answers are a Google search/Chat GPT away and Amazon delivers in hours. Patience may not be their strong suit, making it essential for leaders to adapt their management styles to foster continuous growth and development.
  • Changing Priorities: Unlike previous generations, Gen Z values meaningful work experiences over traditional career trajectories. Their focus is on the impact and purpose of their roles rather than just climbing the corporate ladder.
  • Communication Styles: Gen Z's preferred communication style is quick, direct, and authentic. They expect leaders to be accessible, responsive, and willing to engage in open and transparent dialogue.


Strategies for Success: Empathy and Flexibility

To lead Gen Z effectively, managers must embrace empathy and flexibility. Empathy means standing in their shoes, understanding their values, and appreciating their perspectives. It's about recognizing their aspirations, fears, and dreams. It's also about being available to provide guidance and support when they face challenges, ensuring they don't feel isolated or overwhelmed.


Empathy serves as a bridge between generations, enabling seasoned leaders to tap into the boundless potential of Gen Z while helping these emerging leaders feel nurtured and empowered. This, in turn, fosters a culture of collaboration and innovation.


In addition, to navigate the changing landscape of employee expectations, leaders and managers can adopt these strategies:

  • Embrace Technology: Stay informed about the latest tech trends and tools. Encourage Gen Z employees to share their digital knowledge and ideas to enhance team productivity.
  • Provide Feedback: Create a culture of open and frequent feedback. Constructive criticism should be balanced with recognition to motivate and guide Gen Z effectively.
  • Flexible Work Arrangements: Explore flexible work arrangements to accommodate Gen Z's need for work-life balance. Hold them accountable to deliver results while coaching them on organization skills and productivity to better manage their schedules.
  • Invest in Development: Offer mentorship programs, coaching, training, and opportunities for skill development. Gen Z values employers who invest in their long-term growth.
  • Adapt Communication: Adjust your communication style to align with Gen Z's preferences. Be direct, authentic, and accessible in your interactions.


A Call to Mutual Understanding

The Gen Z challenge is a mutual frustration, but it's also a shared responsibility. The gap in expectations can be a source of tension, but it's also an opportunity for growth, collaboration, and mutual understanding.


It's evident that embracing the unique perspectives and needs of Gen Z is essential for building high-performing teams. It's about creating an environment where generations unite, ideas flourish, and success knows no bounds.


Now, imagine a platform where these principles come to life, where leaders and teams can immerse themselves in an adventure that fosters mutual understanding, consolidates efforts toward a common goal, and unifies team spirit. That platform is the Miki Island Experience - a groundbreaking, multiplayer virtual game designed to revolutionize team development and leadership training.


If you're ready to embark on a transformative journey that will equip your team with the skills and mindset needed to thrive in the Gen Z era, Miki Island is your ticket to success. Visit this link to know more about the solution, and how it can help you unlock the full potential of your teams.



Leila Boutaleb-Brousse